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Forum Discussion
I can't access my backup from other devices after a recent update
I recently updated to the new Dropbox Backup on my main computer and, from the reading that I have done, realized that the new update no longer allows you to view or access files in backup from the D...
What has happened here is an example big Tech arrogance and disregard for the Customer and lack of communication in regards to the nature of this back up and the elimination of important functionality the syncing of the Mac desktop into the dropbox mobile devices visibility of the flawed back up.
In my case a dialog box was sent to me on a midnight on a Saturday. I was going on vacation. I had no warning no courtesy email no nothing from Dropbox explaining what was going to happen to me.
This shows a lack of courtesy and respect to the customer .
It is arrogant and unacceptable at the least, and email shouldâve been sent to the users explaining the upcoming backup and the functionalities that would be eliminated .
That did not happen and this is why a lot of customers are unhappy. I wish I could find an alternative right now and Iâll be on the lookout to see if anything else I can do to replace Dropbox because Iâm sick of this lack of communication - this dialogue box being thrown on me without any warning confusion about the back up and the elimination of functionality I pay for on a yearly basis - youâve gone backwards not forwards for no reason given why this particular functionality was taken away from Mac users .
Had Dropbox in a proper way in a courteous way communicated in advance - maybe customers like me wouldnât be so upset .
In my case a dialog box was sent to me on a midnight on a Saturday. I was going on vacation. I had no warning no courtesy email no nothing from Dropbox explaining what was going to happen to me.
This shows a lack of courtesy and respect to the customer .
It is arrogant and unacceptable at the least, and email shouldâve been sent to the users explaining the upcoming backup and the functionalities that would be eliminated .
That did not happen and this is why a lot of customers are unhappy. I wish I could find an alternative right now and Iâll be on the lookout to see if anything else I can do to replace Dropbox because Iâm sick of this lack of communication - this dialogue box being thrown on me without any warning confusion about the back up and the elimination of functionality I pay for on a yearly basis - youâve gone backwards not forwards for no reason given why this particular functionality was taken away from Mac users .
Had Dropbox in a proper way in a courteous way communicated in advance - maybe customers like me wouldnât be so upset .
