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drum_stu's avatar
drum_stu
New member | Level 2
7 years ago
Solved

I have a handle leak from Dropbox?

My laptop is extremely slow and my webroot analyzer says I have a handle leak coming from Dropbox. How do I fix this?

sync
  • drum_stu's avatar
    drum_stu
    7 years ago

    Hi Jay,

    Thanks for replying. I saw this article but fixed the issue myself. The laptop is my wife's and the Dropbox folder was located in an obscure area on the computer. I copied it and moved it to the Program files (x86) folder, rebooted and everything is working nomally as before. It looks like there was an update two days ago. Why the folder was where it was I couldn't say. But there was nothing in the Program files area. 

    Again, thanks for replying. 

    Stuart 

9 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi there, could you forward more information about this matter?
     
    If the CPU usage of the Dropbox desktop application is high, try checking out this article to see if any of the options apply.
     
    Let me know how it goes.
  • drum_stu's avatar
    drum_stu
    New member | Level 2
    7 years ago

    Hi Jay,

    Thanks for replying. I saw this article but fixed the issue myself. The laptop is my wife's and the Dropbox folder was located in an obscure area on the computer. I copied it and moved it to the Program files (x86) folder, rebooted and everything is working nomally as before. It looks like there was an update two days ago. Why the folder was where it was I couldn't say. But there was nothing in the Program files area. 

    Again, thanks for replying. 

    Stuart 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Okay, I’m glad to hear that it seems to be working for you now!
     
    Have a great weekend!
  • Mike V.6's avatar
    Mike V.6
    Helpful | Level 5
    7 years ago

    I have the same problem. I tried to load the error message but keep getting a "unexpected error has occurred."

    I have a SSD C: drive and a mechanical D: drive. My Dropbox folder is on the D: drive. The Dropbox.exe in on C: in program X86.

    Not sure what to look for in terms of systems.

  • Mike V.6's avatar
    Mike V.6
    Helpful | Level 5
    7 years ago

    Before I start a reinstall I'd like to make sure I have a problem. The only indication of an issue was Webroot saying I have a "possible" handle leak. I looked at task manager and Dropbox does not seem to be using a lot of CPU. Where else can I look to see why Webroot thinks I might have a possible leak?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If the Dropbox desktop application isn’t taking up a lot of CPU time, then there shouldn’t be a leak. 
     
    If you’re concerned about this, you can perform an advanced reinstall, otherwise if there’s no discernible effect on your CPU time, then you can ignore the warning.
     
    Hope this helps!
  • Mike V.6's avatar
    Mike V.6
    Helpful | Level 5
    7 years ago

    Thanks. I am not sure how Webroot is measuring Handle Leaks. The old systems gave you a count. Can't find it with Win 10. I think I will truck on unless I see some issues that make me suspcious. Thanks for help.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    No problem, let me know if you need any further assistance on this!

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