Forum Discussion

Brian D.50's avatar
Brian D.50
New member | Level 1
11 years ago

I have some syncing problems with WD MyCloud EX2 nasbox app

I have a WD MyCloud EX2 nas drive and the dropbox cloud syncing app doesn't work.  I've been through troubleshooting with WD and they tell me that it is a problem with the dropbox app, not their syst...
sync
Third Party Integrations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 years ago

So I'm [censored].

First, watch your language here please. This is a public forum and language such as that could get your posts deleted or your account banned. Thank you.

Western Digital (WD, not HP) says it is a problem with Dropbox, Dropbox says it is a problem with the Drive.

It's most definitely an HP problem. The app that syncs the drive uses the Dropbox API, but it was created by HP. Dropbox cannot support something that was created by HP. Changes occur in the API over time, and developers are notified if something will change that will prevent their app from working. Most likely, that's what happened here, and HP did nothing about it. It happened to another NAS manufacturer that failed to update their software after MONTHS of notice. They eventually acknowledge that they needed to update their app.

Only HP can resolve this. You have to pressure them for the fix.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!