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hekeha's avatar
hekeha
Helpful | Level 6
8 months ago
Solved

I uploaded a folder from OneDrive, but it's not syncing to the rest of my devices.

Hello, Yesterday I uploaded a folder from my ONEDrive storage on my old pc, but today it is still not viewable/accessible from my mobile/other pc. What could be the problem? Thank you! Best r...
sync
  • hekeha's avatar
    hekeha
    8 months ago

    Thanks for your reply, Nancy! It seems my first pc had two versions, reinstalling my newest version helped solve the issue. Thanks for pointing me in the workable direction - have a fantastic day! 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi hekeha! Thanks for posting on our forum. 

Do you mean that the folder was uploaded to Dropbox from OneDrive, and it’s not syncing to the rest of your devices, that also have Dropbox installed? 

If that’s not the case, I’m afraid you’ll need to contact Microsoft directly, as we can only provide support on Dropbox here on the Community. 

Keep me posted.

  • hekeha's avatar
    hekeha
    Helpful | Level 6
    8 months ago

    Hi Nancy,

    Thanks for your reply.

    I copied it from my ONEDrive folder to dropbox, and it shows on the pc where I did so. But on my mobile phone and other pc it does not show... and vice versa - a picture I saved to dropbox on my other pc does not show on the other devices... what could be cause of this?

    Thank you!

    BR Henrik

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for clarifying that, Henrik! If you go to your online account here, can you see both your missing folder and the picture that doesn’t sync from your other PC? That will help me isolate the issue a bit more.

      I’d also like to know the current syncing status and app version of the Dropbox desktop app on the PC on which you copied the OneDrive folder from. Please also send me a screenshot of the folder you copied from OneDrive, as it appears within your local Dropbox folder.

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