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hekeha's avatar
hekeha
Helpful | Level 6
8 months ago
Solved

I uploaded a folder from OneDrive, but it's not syncing to the rest of my devices.

Hello, Yesterday I uploaded a folder from my ONEDrive storage on my old pc, but today it is still not viewable/accessible from my mobile/other pc. What could be the problem? Thank you! Best r...
sync
  • hekeha's avatar
    hekeha
    8 months ago

    Thanks for your reply, Nancy! It seems my first pc had two versions, reinstalling my newest version helped solve the issue. Thanks for pointing me in the workable direction - have a fantastic day! 

hekeha's avatar
hekeha
Helpful | Level 6
8 months ago

Thanks for your reply, Nancy! It seems my first pc had two versions, reinstalling my newest version helped solve the issue. Thanks for pointing me in the workable direction - have a fantastic day! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    I’m glad I could help, Henrik! Have a fabulous day, as well!

    • hekeha's avatar
      hekeha
      Helpful | Level 6
      8 months ago

      Dearest Nancy,
      Thanks for your help the other day. 
      I now realize that some documents I had saved to DropBox from the older version of my pc regrettably no longer is to found, even though they were clearly visible online on DropBox before I accepted to go with the newer version of my pc.
      Could I ask your advice of how to find these documents in the depths of your archives? I would much appreciate any documents that you might be able to retrieve.
      In case you need to know, I think my older pc was named something like lenovo-yoga, these now absent files would be related to that device.
      Thank you ever so much in advance!
      Warm regards,
      Henrik

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        HI hekeha, if the files were deleted within your recovery period, you should be able to locate and recover them from the deleted files page.

        Additionally, if the files were moved to another location on your account, the events page would contain these details for you.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi there hekeha​ 🎉 Welcome back to the Dropbox Community. I’m glad to see your issue has been resolved thanks to Nancy's wonderful assistance. 

    I’m Theresa, by the way, and you’ll likely spot me around the Community 👩‍💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.

    If you’re up for it, I’d love to hear how you make the most of Dropbox. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team! 🤗

    T 😺 (Dropbox Community Manager)

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