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hekeha's avatar
hekeha
Helpful | Level 6
8 months ago
Solved

I uploaded a folder from OneDrive, but it's not syncing to the rest of my devices.

Hello, Yesterday I uploaded a folder from my ONEDrive storage on my old pc, but today it is still not viewable/accessible from my mobile/other pc. What could be the problem? Thank you! Best r...
sync
  • hekeha's avatar
    hekeha
    8 months ago

    Thanks for your reply, Nancy! It seems my first pc had two versions, reinstalling my newest version helped solve the issue. Thanks for pointing me in the workable direction - have a fantastic day! 

hekeha's avatar
hekeha
Helpful | Level 6
8 months ago

Dearest Nancy,
Thanks for your help the other day. 
I now realize that some documents I had saved to DropBox from the older version of my pc regrettably no longer is to found, even though they were clearly visible online on DropBox before I accepted to go with the newer version of my pc.
Could I ask your advice of how to find these documents in the depths of your archives? I would much appreciate any documents that you might be able to retrieve.
In case you need to know, I think my older pc was named something like lenovo-yoga, these now absent files would be related to that device.
Thank you ever so much in advance!
Warm regards,
Henrik

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

HI hekeha, if the files were deleted within your recovery period, you should be able to locate and recover them from the deleted files page.

Additionally, if the files were moved to another location on your account, the events page would contain these details for you.

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