Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Carter2204's avatar
Carter2204
Explorer | Level 4
5 months ago

Incredibly slow upload speeds to Dropbox, why?

On chat support with Dropbox repeatedly and they lie saying they have very fast pipe for uploads i have a 25 mbps speed at home and Dropbox download is running at like less than 0.1 Mbps estimating...
upload
Superconfirm's avatar
Superconfirm
New member | Level 2
5 months ago

I'm having exactly the same issue. For at least a week. It's killing my workflow.

I've done all the cache deleting / reinstalled desktop app etc.

When using the browser to drag/drop files it seems to be quick like normal but desktop app sync is very slow. Please can we have a solution. One of my co-workers also has the same issue and as we're collaborating on content creation projects with large video files it's hurting our business.

Please solve!!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi Superconfirm, have you checked the bandwidth settings in the Dropbox desktop application to see if the upload speed is restricted there?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Carter2204's avatar
    Carter2204
    Explorer | Level 4
    5 months ago

    Thanks for reply

    mate I spoke to Dropbox, their attitude was dismissive and instantly lookijg elsewhere from their own backyard to resolve. It seemed a token effort

    there are far too many people complaining about this

    i have many apps on my phone so when I have my Dropbox and try to upload something to it it’s really easy to see how slow its loading

    no I don’t have any restrictions on dropbox

    you have a very small bandwidth that you are offering. You know this and your intentionally lying about it

    when I asked multiple times what bandwidth does Dropbox offer support staff repeated ignored saying they didn’t have to share that private info.

    thats dodgy as. I’ve got 25 mbps at home

    i get a 0.15 mbps upload speed with dropbox

    its almost something you could Sue you over. Its unconscionable for Dropbox to act this way

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!