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My Dropbox Transfer doesn't have my files on them as they're 0 bytes each
I am transferring 387 video file clips (total only 600 MB). After I created transfer, and it completed uploading from my Mac. It kept saying total 0 bytes and no thumbnails shown for any of the fil...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey jkrieger1, let me also jump in here!
I'd definitely appreciate it if you could try a different browser, or just try clearing the cache on your current one.
It worked before, but we need to make sure that this isn't a browser-specific issue in order to move forward.
As for the file count, it shouldn't matter as long as it's within the allocated size limit of the Transfer depending on the plan you're using. Can you try a smaller batch to see if you notice the same behavior?
I used Safari to do second test. Same results.
When I created new transfer, I directed it to my local folder on my Mac where the 387 video clips are (total 535MB).
It uploaded to 100%, then I see thumbnail of first video clip on "manage transfers" screen.
I also received email informing me that my transfer was successfully uploaded, and on it it showed all thumbnails of video files correctly.
However, clicking either on the dropbox transfer dashboard, or the "preview" link from the email, it will bring up a window and it displays nothing and 0 bytes.
See screenshots
I did some troubleshooting - on Safari and Chrome on my M1 Mac. Using same video clips from same folder on my local Mac Drive, I think anything over 300 files will choke.
I tested 50 - Success
I tested 100 - Success
I tested 200 - Success
I tested 300 - Success
I tested 350 - Fail
I tested 387 - Fail
See screen shot below is where it got hung waiting to refresh with thumbnails of all my uploaded files. This is what my clients see too.
Temporary solution is to upload up to 300 files at a time, unless you provide a resolution.
Download button is disabled. Nothing can the client do except stare at the window with each item list "scrolling to the right" I see the same thing when truying to download from my own Transfer dashboard.
- Jay
Do you get this same issue when creating the transfer using a different machine entirely?
I uploaded locally from my Macbook the same 387 files (535MB total). Same results.
- Jay
Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
