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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Re: Can't import photos from iPhone on Mac OS when I connect it for the second time

Hi Berke Mert, thanks for providing these details!

When you connect your phone to the computer, is the screen unlocked at the time of the connection?

This will help me to assist further!

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  • Berke Mert's avatar
    Berke Mert
    New member | Level 2
    5 months ago

    I get the pop-up both when the phone is locked and unlocked at the time of connection, but not when it has gone from unlocked to auto-locked after a long period of inactivity.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the info, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

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