Forum Discussion

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Re: Dropbox is not uploading or uploading very slowly

Hey jeanzbeanz, 
 
I appreciate your frustration, since we 've worked on that together and this needed more advanced troubleshooting. I’ve made sure to forward your comments to our team specialist, who is working with you on your open ticket, so that they get back in touch as soon as possible there. 
 
I have also transferred your post on your original thread and ensured that this has been open to commenting. 
 
Thank you for your ongoing cooperation and patience on the matter. Hope that this gets resolved soon for you!
 
Warm regards, 
JaneA

4 Replies

Replies have been turned off for this discussion
  • jeanzbeanz's avatar
    jeanzbeanz
    Helpful | Level 5
    8 years ago

    Thanks for your reply; however I am not impressed with the lack of response to the ticket.  It's not acceptable to treat paying customers like this and expect them to carry on paying!

    Please also pass on that I have been able to upload a large video file to dropbox by using the web uploader.  It is clearly just a problem with the desktop app that's causing issues.

  • jeanzbeanz's avatar
    jeanzbeanz
    Helpful | Level 5
    8 years ago

    Hi, I'm getting no response to my ticket.  Is there a number I can call?

    If it wasn't for the fact that I can't get google drive to work on my phone I would have switched weeks ago...

    I am a Very unhappy Pro customer.

  • jeanzbeanz's avatar
    jeanzbeanz
    Helpful | Level 5
    8 years ago

    What a coincidence, when I post on here Frank suddenly responds to my ticket.

    Unfortunately the response was unhelpful as ever... so I have no option now but to look into another cloud storage solution :( 

    Can anyone recommend one which is reliable?  I need approx 750MB-1TB.

  • hpzzep's avatar
    hpzzep
    Helpful | Level 5
    8 years ago
    try idrive.
    they ofter offer cheap starting rates like 2TB for less than $10 the first year...

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!