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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox is not uploading or uploading very slowly

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hey jeanzbeanz, 
 
I appreciate your frustration, since we 've worked on that together and this needed more advanced troubleshooting. I’ve made sure to forward your comments to our team specialist, who is working with you on your open ticket, so that they get back in touch as soon as possible there. 
 
I have also transferred your post on your original thread and ensured that this has been open to commenting. 
 
Thank you for your ongoing cooperation and patience on the matter. Hope that this gets resolved soon for you!
 
Warm regards, 
JaneA
jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago

Thanks for your reply; however I am not impressed with the lack of response to the ticket.  It's not acceptable to treat paying customers like this and expect them to carry on paying!

Please also pass on that I have been able to upload a large video file to dropbox by using the web uploader.  It is clearly just a problem with the desktop app that's causing issues.

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