Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MimiB's avatar
MimiB
Helpful | Level 6
7 years ago

Re: Smart Sync options are missing on my context menu

Yes, please - I am in Edge now and having the same problems. 

5 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for letting me know Mimi - I've just sent you an email so we can work on this together.

    Take a look at your inbox (ticket with ID:9236917 ) and we'll take it from there. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey MimiB, I just wanted to follow up on this and see if you were able to resolve your concern in the end. 
     
    If so, would you mind letting us know how? 
     
    Thank you in advance! :grin:
  • MimiB's avatar
    MimiB
    Helpful | Level 6
    7 years ago

    Yes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe. 

  • gadgets906's avatar
    gadgets906
    Explorer | Level 3
    7 years ago

    Having problem syncing with windows 7 and windows 10. Any ideas on how to correct this. Worked perfectly than stopped when windows 10 was uploaded to my windows 7 computer!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi gadgets906, thanks for checking in with us. 

    As a first step, I'd recommend giving a simple reinstall of the desktop app that's not syncing a try. To do this:

    1. Make sure you save and quit all apps use files in the Dropbox folder. 
    2. Stop Dropbox from running by selecting on Quit Dropbox when you click on the Dropbox icon that's on your system tray. 
    3. Uninstall the desktop app.
    4. Reboot your computer to ensure that you complete the uninstall.
    5. Download and install the latest version of the desktop app. 

    If that doesn't do the trick for you, please send me a screenshot (without any personal info) of what you see when you hover over your Dropbox icon. 

    Keep me posted!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!