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KatieWestEdits's avatar
KatieWestEdits
Helpful | Level 5
3 months ago
Solved

I no longer see Dropbox context menu options on my Windows 11 File Explorer.

Application Affected
Dropbox, Windows File Explorer
Device
Desktop PC
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
233.4.4938

Question or Issue
I seem to have lost all the options that happen when you right-click an item in the File Explorer in Windows. It used to appear after Properties. Here's a screenshot:

Nothing in Show more options either.

My Desktop Dropbox app has the little blue icon saying it's syncing, but when I open it, it says "1 file is unable to sync". When I click See issues I get a blank dialogue box:

 

I'm not sure what file it is that isn't syncing. Dropbox seems up to date otherwise, and to be syncing folders and files I updated 10 minutes ago just fine. 

The loss of the Dropbox options in File Explorer is a pain as I'm sharing files and folders all day long. Having to go to the website every time is less than ideal. 

All I can think of that may have caused this issue is the installation of MS Office. It seems like I did that, and then lost the Dropbox options. 

Any help is appreciated!

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Great to hear that, KatieWestEdits! Thanks for posting this on our forum in any case. 

    If you need something else, don’t hesitate to ping me.

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