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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Re: Smart Sync options are missing on my context menu

Hi gadgets906, thanks for checking in with us. 

As a first step, I'd recommend giving a simple reinstall of the desktop app that's not syncing a try. To do this:

  1. Make sure you save and quit all apps use files in the Dropbox folder. 
  2. Stop Dropbox from running by selecting on Quit Dropbox when you click on the Dropbox icon that's on your system tray. 
  3. Uninstall the desktop app.
  4. Reboot your computer to ensure that you complete the uninstall.
  5. Download and install the latest version of the desktop app. 

If that doesn't do the trick for you, please send me a screenshot (without any personal info) of what you see when you hover over your Dropbox icon. 

Keep me posted!

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