Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

mettaworldwill's avatar
mettaworldwill
Helpful | Level 5
9 days ago

Saving image to Dropbox in iOS saves as URL

On iOS, when I save an image from Safari to the Dropbox app, before saving, the file name shows as a url file (and saves as a URL). I suspect today’s update causes this, because I was able to do this...
Download
Mobile
Sharing
Jackvg's avatar
Jackvg
New member | Level 2
5 days ago

I can confirm the same thing happening here since the last update. Not only safari but also firefox.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Hi everyone, thanks for reporting this behavior, our team is aware of this behavior.

    In the meantime, could you try the following workarounds to save files/images, each bullet point is a different way of saving the file:

    • Select 'Copy' then go to the Dropbox app and hit '+' -> 'Paste'.
    • Hit "Save Photo" and then upload via '+' > 'Upload photos'.
    • Copy the URL and open it in Safari then use the 'Share' button inside Safari (when on the file and not long-pressing it'll save the file itself).

    We appreciate your patience on this matter.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!