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"Sorry, this type of video cannot be saved to this device" error on my iPhone when saving files.
Hello,
I can't save video files to my Iphone using Dropbox... I'm speaking about standard resolution short mp4 videos, the most common video to use ever. Can you let me know what I should ...
Of course. The files are mp4 files shot on a Sony FX3. File format is 4k 60FPS and the sizes are on average about 200-500MB each. my phones iOS software is iOS 16.7.1 and dropbox app is version 348.3 when I uploaded the footage to the desktop dropbox I can view and download them to my Mac Studio without issues. I can still view the files on my dropbox app on my iPhone but when I go to download them to my device is when I get the error. I've seen other people with the same issue unresolved.
zacw
Dropbox Engineer
Dropbox EngineerThe particular error message here happens when the app tries to save the file to the photo library but the photo library rejects it saying that we can't save it. Although the container might be supported, it's possible the video track inside the video isn't a format that iOS supports. If you want to upload a sample one somewhere I can glance inside to see what the contents of the file are and why it may be happening.
It is worth noting that the app is able to play a significantly larger set of video types than iOS natively supports because it leverages the Dropbox servers to transcode the video to a locally-playable format, so that isn't necessarily an indication that it's able to be saved.
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