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ChrisYMY's avatar
ChrisYMY
New member | Level 2
7 years ago
Solved

Suddenly getting sync errors related to file names with special characters

I'm on Windows 10 and have been using dropbox for 5+ years. In the last 2 days, suddenly I have been getting sync errors for around 2500+ files and the error is related to file naming issues. The odd...
sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hey JuliaG, sorry to hear that. 
     
    Could you also let me know if you’re seeing any errors and what the Dropbox icon next to your desktop’s clock reads when you hover over it? A screenshot (omitting personal info) would be much appreciated so as to have a better visual understanding of the behavior. 
     
    Thanks in advance!
ChrisYMY's avatar
ChrisYMY
New member | Level 2
7 years ago

I've downgraded to stable version.

  1. I no longer get the red icon "1" on the dropbox icon in the system tray next to the clock
  2. BUT, it still doesn't seem to sync the files with the special characters.

Question : are special characters in filenames not allowed now? The web version seems to suggest this - although the file names with special characters actually are visible on the webpage (so I assume it had been upload successfully in the past). Just want to confirm if I need to rename all these and avoid them in the future.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Glad to hear that you’re not getting the red icon, ChrisYMY - one down! 
 
As for the special characters one, if the files appear in the bad file check, those files may be potential cause for syncing issues. You can read more on this here. 
 
Let me know if you have any other questions!
  • ChrisYMY's avatar
    ChrisYMY
    New member | Level 2
    7 years ago

    OK. Think I understand what the issue might be - seems to be caused my mixed use of Mac and Win based machines.

    Thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    No worries, ChrisYMY. 

    If you have any other questions in the future, don't hesitate to give me a nudge. In the meantime, have a wonderful day ahead!

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