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Forum Discussion
robynphd
7 years agoExplorer | Level 4
Syncing is stuck on a Mac. What could be the culprit here?
I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...
- 7 years agoHey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted?Thanks again & please let us know of the outcome here!
Jane
Dropbox Staff
7 years agoHey robynphd, thanks for taking the time to work on that & letting us know of the outcome here!
If I were in your shoes, I'd unlink & relink my account once, since it recreates the local database. Can you clarify if you’ve already tried following these steps if it’s not too much trouble for you?
Zdravko’s suggestion could also be helpful. If you’re not very confident with the terminal, you could also check out the steps below. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues:
#1. Make sure the Dropbox desktop application is running & click on the Dropbox icon in your menu bar. → Then click next to your profile picture in the Notifications panel.
#2. Select 'Preferences' & then navigate on the 'Account' tab.
#3. Hold down the 'Option/Alt' key.
#4. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key).
#5. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones.
Once you get a chance to have a look at our pointers, please keep us updated on the results!
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