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robynphd's avatar
robynphd
Explorer | Level 4
7 years ago
Solved

Syncing is stuck on a Mac. What could be the culprit here?

I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...
sync
  • Jane's avatar
    Jane
    7 years ago
    Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?
     
    There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted? 
     
    Thanks again & please let us know of the outcome here!
WolfgangHaak's avatar
WolfgangHaak
Explorer | Level 4
7 years ago

Hello,

since the last update to Catalina 10.15.1 and dropbox 83.4.152 my dropbox icon appears to be stuck syncing on six files, see screenshot here:

I have gone through dropbox and have checked all folders and files for the green sync symbol. All seems fine there in perfectly in sync. I also went through the answers here, but have not found a solution that'll fix my problem.

I should also mention that my desktop computer (not latest updates) at work is synced to the same dropbox folder with the same account name, and there everything is fine. So my guess is that something with the updates is causing this glitch.

Also

And yes, I have restarted my laptop already.

Thanks

Wolfgang

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?
 
There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted? 
 
Thanks again & please let us know of the outcome here!
  • robynphd's avatar
    robynphd
    Explorer | Level 4
    7 years ago

    FIXED! YAHOOOOOOOOO! Thank you!

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Perfect robynphd, happy to hear that we got this squared away together. Happy Dropboxing ahead! 🤓

  • WolfgangHaak's avatar
    WolfgangHaak
    Explorer | Level 4
    7 years ago

    Thanks, Jane!

    I updated to the Stable build 84.4.170 and then followed the instructions to 'Fix permissions'. I then tried Zdravko's commands, unfortunately to no avail. The syncing problem keeps persisting...

    Will now try to unlink & relink.

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      7 years ago

      Hi WolfgangHaak,

      To be sure we are on same "focus", can you enumerate the commands you launch (sequentially together with the results)?

      Just recall - diagnostics:

      ls -alRP ~/Dropbox | grep " -> "

      Permissions fix:

      sudo chflags -R noschg "/Users/$USER/Dropbox"
      sudo chflags -R nouchg "/Users/$USER/Dropbox"
      sudo chown -R "$USER" "/Users/$USER/Dropbox"
      chmod -R u+rw ~/Dropbox

      Again, if moved, replace with proper path. Point also exact steps here.

      • WolfgangHaak's avatar
        WolfgangHaak
        Explorer | Level 4
        7 years ago

        Hi 

        damp133121:~ haak$ ls -alRP ~/Dropbox | grep " -> "
damp133121:~ haak$ sudo chflags -R noschg "/Users/$USER/Dropbox"
Password:
damp133121:~ haak$ sudo chflags -R nouchg "/Users/$USER/Dropbox"
damp133121:~ haak$ sudo chown -R "$USER" "/Users/$USER/Dropbox"
damp133121:~ haak$ chmod -R u+rw ~/Dropbox
damp133121:~ haak$

  • HipstarSounds's avatar
    HipstarSounds
    New member | Level 2
    7 years ago

    The Stable Build has NOT fixed the problem for me. Still stuck syncing two files. Any other ideas?

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey HipstarSounds, thanks for taking the time to drop us a line here! 
       
      I’ve now located your support ticket on our system, I’ve notified my colleague of your comments & I’ve increased your priority internally to help expedite matters on my side. You should expect a message back from them, however could you try Fixing Permissions in the meantime to see if this does the trick? 
       
      Please let us know how you get on with this & we’ll go from there. Thanks again!
      • HipstarSounds's avatar
        HipstarSounds
        New member | Level 2
        7 years ago

        Hi Jane, 

        Thank you for your reply! I am currently in correspondence with Janet from Dropbox Support also regarding this issue. I have now completed the instructions from both of you but the problem still persists. 

        Thank you for the help so far and I look forward to hearing back regarding the next step.

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