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robynphd's avatar
robynphd
Explorer | Level 4
7 years ago
Solved

Syncing is stuck on a Mac. What could be the culprit here?

I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...
sync
  • Jane's avatar
    Jane
    7 years ago
    Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?
     
    There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted? 
     
    Thanks again & please let us know of the outcome here!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?
 
There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted? 
 
Thanks again & please let us know of the outcome here!
WolfgangHaak's avatar
WolfgangHaak
Explorer | Level 4
7 years ago

Thanks, Jane!

I updated to the Stable build 84.4.170 and then followed the instructions to 'Fix permissions'. I then tried Zdravko's commands, unfortunately to no avail. The syncing problem keeps persisting...

Will now try to unlink & relink.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    7 years ago

    Hi WolfgangHaak,

    To be sure we are on same "focus", can you enumerate the commands you launch (sequentially together with the results)?

    Just recall - diagnostics:

    ls -alRP ~/Dropbox | grep " -> "

    Permissions fix:

    sudo chflags -R noschg "/Users/$USER/Dropbox"
    sudo chflags -R nouchg "/Users/$USER/Dropbox"
    sudo chown -R "$USER" "/Users/$USER/Dropbox"
    chmod -R u+rw ~/Dropbox

    Again, if moved, replace with proper path. Point also exact steps here.

    • WolfgangHaak's avatar
      WolfgangHaak
      Explorer | Level 4
      7 years ago

      Hi 

      damp133121:~ haak$ ls -alRP ~/Dropbox | grep " -> "
damp133121:~ haak$ sudo chflags -R noschg "/Users/$USER/Dropbox"
Password:
damp133121:~ haak$ sudo chflags -R nouchg "/Users/$USER/Dropbox"
damp133121:~ haak$ sudo chown -R "$USER" "/Users/$USER/Dropbox"
damp133121:~ haak$ chmod -R u+rw ~/Dropbox
damp133121:~ haak$

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        7 years ago

        Oh.. i.e. You haven't readed the link pointed. Try! :wink:

        Two things are clear now: 1 - you haven't permission problems and 2 - there are no wrong symbolic links.

        PS: Ok, I will copy everythig here (without link):

        Full application uninstall to clear everything left.

        • Unlink Dropbox.
        • Stop the application.
        • Execute following commands:
          rm -rf ~/Library/Application\ Support/Dropbox
rm -rf /Applications/Dropbox.app
          rm -rf ~/.dropbox
        • After that download & install it again (including link to the Dropbox account).

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