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Syncing is stuck on a Mac. What could be the culprit here?
I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...
Jane wrote:Perfect WolfgangHaak, have a wonderful weekend ahead! 😊
I've had the same issues with the same setup, and appear to have solved it for me on two MacOS 10.16.6 machines following the path (partly) suggested by Jane of repairing permissions, ensuring that v84.4.170 was installed, and then delinking and relinking the accounts. HOWEVER when a coworker, Jennfer, logs into her account on either machine Dropbox won't start for her, indicates that there is a permissions issue, and to contact support with the error message below in italics.
Anyone have any quick thoughts on how to solve this before I try contacting support?
Cheers, Malcolm
bn.BUILD_KEY: Dropbox
bn.VERSION: 84.4.170
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: 23843ba5-7737-5d6d-9bc1-b984f6d0fb7d
pid: 8030
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='jennifer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jennifer ******', pw_dir='/Users/jennifer', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='jennifer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jennifer *****', pw_dir='/Users/jennifer', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jennifer', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jennifer', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jennifer'
appdata: '/Users/jennifer/.dropbox'
real_path='/Users/jennifer/.dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wn/dsl2g5x90zj3b3yfcksv097m0000gp/T'
real_path='/private/var/folders/wn/dsl2g5x90zj3b3yfcksv097m0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/sqlite3_helpers.pyc", line 647, in conn
AttributeError: '_thread._local' object has no attribute 'conn'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/sqlite3_helpers.pyc", line 943, in __init__
File "dropbox/sqlite3_helpers.pyc", line 956, in _load_db
File "dropbox/sqlite3_helpers.pyc", line 962, in _do_migrations
File "contextlib.pyc", line 112, in __enter__
File "dropbox/sqlite3_helpers.pyc", line 661, in cursor
File "dropbox/sqlite3_helpers.pyc", line 649, in conn
File "dropbox/sqlite3_helpers.pyc", line 629, in _create_conn
File "dropbox/sqlite3_helpers.pyc", line 550, in connect
File "dropbox/sqlite3_helpers.pyc", line 541, in load_sqlite_ext
sqlite3.OperationalError: dlopen(/Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib.dylib, 10): image not found
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/sqlite3_helpers.pyc", line 647, in conn
AttributeError: '_thread._local' object has no attribute 'conn'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7725, in main_startup
File "dropbox/client/main.pyc", line 3191, in run
File "dropbox/client/main.pyc", line 1631, in startup_low
File "dropbox/client/multiaccount/instance_database.pyc", line 759, in __init__
File "dropbox/client/multiaccount/instance_database.pyc", line 153, in __init__
File "dropbox/sqlite3_helpers.pyc", line 949, in __init__
File "dropbox/sqlite3_helpers.pyc", line 910, in rebuild
File "dropbox/sqlite3_helpers.pyc", line 649, in conn
File "dropbox/sqlite3_helpers.pyc", line 629, in _create_conn
File "dropbox/sqlite3_helpers.pyc", line 550, in connect
File "dropbox/sqlite3_helpers.pyc", line 541, in load_sqlite_ext
sqlite3.OperationalError: dlopen(/Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib.dylib, 10): image not found
Hi macgarvin,
Can you check the result from:
ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
If possible, post result coming from execution in context of 'jennifer' account & of your own account.
Did you ensure the local user application cache is cleared? (as WolfgangHaak has done)
Здравко wrote:Hi macgarvin,
Can you check the result from:
ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
If possible, post result coming from execution in context of 'jennifer' account & of your own account.
Did you ensure the local user application cache is cleared? (as WolfgangHaak has done)
Thanks @Grey-Malkin:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
-rw------- 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
Grey-Malkin:~ macgarvin$
and
Grey-Malkin:~ jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rw------- 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibGrey-Malkin:~ jennifer$I didn't get as far as clearing the local user application cache for account 'macgarvin' because Dropbox was working with the previous steps. I'll have a go at clearing the catche for a/c Jennifer when I have satellite access to my ISP in a couple of hours time and can see the result.
Malcolm
Wow... macgarvin,
I don't pretend for high knowledge in MAC, but seems very strange that work in any way, even for you. Anyway... try following:
chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib
Execute above in 'macgarvin's context.
Check, after that, if something changed when launch Dropbox in s context. If there is some other error, post it.
Здравко wrote:... try following:
chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib
Execute above in 'macgarvin's context.
Check, after that, if something changed when launch Dropbox in s context. If there is some other error, post it.
Many thanks Здравко, that worked - Dropbox launched on user Jennifer's side and relinked and succesfully synced.
The 'ls' terminal command now results in:
Grey-Malkin:~ macgarvin$ chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylibGrey-Malkin:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rwxr-xr-x 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibandGrey-Malkin:~ jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rwxr-xr-x 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibIncidentally, I was surprised to see 'macgarvin' referred to in both accounts, so I looked on another mac that had continued to work without problems, same OS version and same (automatically updated) Dropbox version. For these the 'ls' terminal command returned a slightly different string, but 'macgarvin' was referred to on both sides, so I assume that wasn't part of the problem:Pink-Kitten:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rw-r--r--@ 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibandPink-Kitten:~ Jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rw-r--r--@ 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib- Don't worry. This string denotes the user who has installed Dropbox application. 😉
Unfortunately the problem appears to have re-emerged on one of the machines - in the current manifestation stuck on perpetual sync on my user account.
- Jane
Dropbox Staff
- Jane
