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robynphd
7 years agoExplorer | Level 4
Syncing is stuck on a Mac. What could be the culprit here?
I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...
- 7 years agoHey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted?Thanks again & please let us know of the outcome here!
macgarvin
7 years agoExplorer | Level 4
Здравко wrote:Hi macgarvin,
Can you check the result from:
ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibIf possible, post result coming from execution in context of 'jennifer' account & of your own account.
Did you ensure the local user application cache is cleared? (as WolfgangHaak has done)
Thanks @Здравко for your help!
The result for the ls -l command for users 'macgarvin' and 'jennifer' are respectively:
Grey-Malkin:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
-rw------- 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
Grey-Malkin:~ macgarvin$
and
Grey-Malkin:~ jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
-rw------- 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
Grey-Malkin:~ jennifer$
I didn't get as far as clearing the local user application cache for account 'macgarvin' because Dropbox was working with the previous steps. I'll have a go at clearing the catche for a/c Jennifer when I have satellite access to my ISP in a couple of hours time and can see the result.
Malcolm
Здравко
7 years agoLegendary | Level 20
Wow... macgarvin,
I don't pretend for high knowledge in MAC, but seems very strange that work in any way, even for you. Anyway... try following:
chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib
Execute above in 'macgarvin's context.
Check, after that, if something changed when launch Dropbox in 'jennifer's context. If there is some other error, post it.
- macgarvin7 years agoExplorer | Level 4
Здравко wrote:... try following:
chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib
Execute above in 'macgarvin's context.
Check, after that, if something changed when launch Dropbox in 'jennifer's context. If there is some other error, post it.
Many thanks Здравко, that worked - Dropbox launched on user Jennifer's side and relinked and succesfully synced.
The 'ls' terminal command now results in:
Grey-Malkin:~ macgarvin$ chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylibGrey-Malkin:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rwxr-xr-x 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibandGrey-Malkin:~ jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rwxr-xr-x 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibIncidentally, I was surprised to see 'macgarvin' referred to in both accounts, so I looked on another mac that had continued to work without problems, same OS version and same (automatically updated) Dropbox version. For these the 'ls' terminal command returned a slightly different string, but 'macgarvin' was referred to on both sides, so I assume that wasn't part of the problem:Pink-Kitten:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rw-r--r--@ 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylibandPink-Kitten:~ Jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib-rw-r--r--@ 1 macgarvin staff 52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib - Здравко7 years agoLegendary | Level 20Don't worry. This string denotes the user who has installed Dropbox application. 😉
- macgarvin7 years agoExplorer | Level 4
Unfortunately the problem appears to have re-emerged on one of the machines - in the current manifestation stuck on perpetual sync on my user account.
- macgarvin7 years agoExplorer | Level 4
Thanks Jane
Would it be okay if I reached out to you on the email address connected to your Community profile, in order to further advise based on the info I have on file on my tools?Yes that's welcolm - though currently the issue has disappeared without action on my part; I'm on v85.4.155
- Jane7 years ago
Dropbox Staff
Thanks for keeping me in the loop here & for your confirmation macgarvin!I’ve now sent you a brief message through our system to make sure that this has been fixed, since you’ve been working with us for some time. Please have a look at your inbox when you have some spare time.Thanks again!
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