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robynphd's avatar
robynphd
Explorer | Level 4
7 years ago
Solved

Syncing is stuck on a Mac. What could be the culprit here?

I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...
sync
  • Jane's avatar
    Jane
    7 years ago
    Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?
     
    There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted? 
     
    Thanks again & please let us know of the outcome here!
macgarvin's avatar
macgarvin
Explorer | Level 4
7 years ago

Thanks Jane

Would it be okay if I reached out to you on the email address connected to your Community profile, in order to further advise based on the info I have on file on my tools?

 Yes that's welcolm - though currently the issue has disappeared without action on my part; I'm on v85.4.155 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for keeping me in the loop here & for your confirmation macgarvin! 
 
I’ve now sent you a brief message through our system to make sure that this has been fixed, since you’ve been working with us for some time. Please have a look at your inbox when you have some spare time. 
 
Thanks again! 

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