Forum Discussion

robynphd's avatar
robynphd
Explorer | Level 4
7 years ago
Solved

Syncing is stuck on a Mac. What could be the culprit here?

I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...
sync
  • Jane's avatar
    Jane
    7 years ago
    Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?
     
    There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted? 
     
    Thanks again & please let us know of the outcome here!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey HipstarSounds, thanks for taking the time to drop us a line here! 
 
I’ve now located your support ticket on our system, I’ve notified my colleague of your comments & I’ve increased your priority internally to help expedite matters on my side. You should expect a message back from them, however could you try Fixing Permissions in the meantime to see if this does the trick? 
 
Please let us know how you get on with this & we’ll go from there. Thanks again!
HipstarSounds's avatar
HipstarSounds
New member | Level 2
7 years ago

Hi Jane, 

Thank you for your reply! I am currently in correspondence with Janet from Dropbox Support also regarding this issue. I have now completed the instructions from both of you but the problem still persists. 

Thank you for the help so far and I look forward to hearing back regarding the next step.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for trying our suggestions HipstarSounds!
     
    Can I have you unlink & relink your account on this device once as the best next step to re-create the local database? 
     
    If this doesn’t give us the expected results, could you include a screenshot (omitting personal info) in your next message for me showing me what’s your current sync status? 
     
    Give me a nudge when you’re ready to continue looking into that!

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