Forum Discussion

jbatesx2's avatar
jbatesx2
New member | Level 2
2 years ago

What is the phone number for Dropbox support?

I need to contact support asap but there is no phone number or email. How do I contact them directly? My subject has nothing to do with my issue. My issue is I need a phone number!
FAQ
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jbatesx2, thanks for messaging the Community.

 

Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account.

 

Otherwise, you can see your available support options on that page, depending on your current Dropbox plan.

 

If you have any further queries, feel free to message back.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Also to add to what Jay said there are no inbound phone support lines so please dont use any you find online. They are fake. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!