Forum Discussion

JamesBPick's avatar
JamesBPick
New member | Level 2
2 years ago
Solved

What is this red dot on files sent to my Dropbox account?

I have a little red dot on files newly sent to my Dropbox.   How do I prevent the little red dots?  
sync
  • Jay's avatar
    Jay
    2 years ago

    Hi tigerbody, it looks like you're using the older version of the Dropbox desktop app on Mac OS, as you're seeing these sync icons. 

     

    The red icon means that those files aren't syncing to your account for some reason. Do you have enough quota on your account?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi tigerbody, it looks like you're using the older version of the Dropbox desktop app on Mac OS, as you're seeing these sync icons. 

 

The red icon means that those files aren't syncing to your account for some reason. Do you have enough quota on your account?

tigerbody's avatar
tigerbody
Helpful | Level 5
2 years ago

 

As far as I know I had downloaded and installed this macOS App only a few months ago.

I will check the version number:

version: 209.4.3661

is what I have installed.

 

and NOPE! I do not have enuf quota on my account.

The whole point is that I am sending this to someone else's account who has enuf storage

included in what they pay your for each month.

 

Please help!!!!!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!