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Seneca_83's avatar
Seneca_83
Helpful | Level 5
6 days ago

Why can't I upload files in the background on the iOS Dropbox mobile app?

Hi there, photo upload from Dropbox iOs app to my Dropbox  1.) only 400 photos "clickable"  2.) more of an issue: once im not in the app or lock mode (iphone) photos/videos wont upload. when wi...
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 days ago

Hey Seneca_83, let me also jump in here! 

Background App Refresh allows apps to download new content in the background, ensuring they are updated when opened.

You can check if it is enabled via Settings > General > Background App Refresh. 

You also mentioned that only 400 pictures are "clickable". Would you be able to share some additional info with me about this? 

While we're at it, please feel free to clarify the OS you're using, along with the Dropbox version that you have installed on your device. Thanks! 

Seneca_83's avatar
Seneca_83
Helpful | Level 5
6 days ago

we talk about iphone app, right?
I dont have settings - general (in German also not)
and yeah, you can max. mark 400 photos/videos for an upload from Dropbox iphone app to Dropbox. very annoying.
and yeah, i always have to have screen on (no lock mode) and no use of other apps.
can you fix that?

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