Forum Discussion

Keith R.'s avatar
Keith R.
Explorer | Level 3
11 months ago

Why doesn't online-only work normally on my account?

This has been an ongoing issue. The DB tech support rep I talked to was utterly useless and keep telling me to use selective sync instead, which not only doesn't solve my problem (I WANT the file to ...
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Keith R., thanks for bringing this to our attention.

What version of the Dropbox desktop application and OS are you running on both machines?

Is this only occurring for specific files types, sizes or locations in the Dropbox folder?

Regarding the online-only setting on computer B, did you set this from within the Dropbox desktop application itself, or by right clicking the Dropbox folder and choosing that option?

Any other info or screenshots would be helpful!

Keith R.'s avatar
Keith R.
Explorer | Level 3
11 months ago

I am using the latest app version on Win 11. This happens on two Win 11 computers that run dropbox. The setting is set from within the app, not at the folder level.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Could you attach a screenshot showing the desktop app settings? 

    Are you able to manually mark the file or folder as online-only?

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