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Cannot account for Total Team Space
Good Day, I manage dropbox for a team of around 100 accounts. We were happily using Dropbox Standard until dropbox indicated that my Team total usage is above 5TB limit for standard plan. I was th...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi BillyG, could you clarify where exactly you are looking to calculate your members' accounts storage?
The backup of each member would be in their personal folders so it wouldn't be accounted for in the team or shared content.
Hi Walter ,
For "Backups" I pulled a list of user activity as per the shared link in the previous post. this revealed +-5 Users who "may" have used Backups. I then went to each user and checked on their machine via the https://www.dropbox.com/backups/all link and confirmed all backup was removed.
In terms of how I calculate Space Used: Via Admin Console->Members: Order list by usage then sum up until I reach users with less than 1GB, I get +-3.2TB
Then for shared folders via Admin Console -> Content: The Team and shared list (add size to table) then order by size and sum the list : I get +-22GB
Clearly these two account for around 3.222TB but Admin Console -> Insights, The Team Overview section says "Space used" = 6.9TB. Dropbox therefore only allows me to be on the Advanced plan (as im over 5TB) however I feel I should be on the standard plan as I can only account for 3.222TB (less than the 5TB threshold)
Is their possibly something else Im missing?
- Walter
Do you happen to have a lot of licences on your team account BillyG?
Can you maybe check from the members tab to see if there's a member of the team that's showing high storage usage?
You can do this by clicking on the column header twice as this would sort the members from largest to smallest.
Hey Walter
We have around 115 licenses on our team.As per my previous post:
"In terms of how I calculate Space Used: Via Admin Console->Members: Order list by usage then sum up until I reach users with less than 1GB, I get +-3.2TB"Yes, One member who we are aware of accounts for 2.5TB of this 3.2TB total, two users has +-100GB and the remaining however 90% of the users are well below 10GB.
Hi Hannah
Any assistance will be highly appreciated. I have a few support tickets that was created over the period. The latest of which is under ref 20504119.
What is really problematic is that for months no one ("engineers", "advanced support") from Dropbox can account for the storage use the system is indicating. Due to this I have been forced to move to "advanced" plan (as my team needed to work) costing me an additional $2500 pm which is not sustainable for my business. I have started the process of considering alternatives due to this issue. Dropbox seems un-phased loosing a loyal customer for many years as they forcing me to pay for there "investigations" which I simply cannot do.
