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Forum Discussion

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
5 years ago
Solved

'Desktop' can't be opened because the original item can't be found.

I have a Mac.  I went to use Dropbox to upload some files.  I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my deskt...
desktop
Quota
Storage space
sync
  • Jay's avatar
    Jay
    5 years ago

    It sounds like you have enabled the computer backup feature. 

    Could you try disabling it using these steps, which will then give you an option to move the file back to their default location.

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
5 years ago

"Could you try disabling it using these steps, which will then give you an option to move the file back to their default location."

Where are the steps that you speak of??

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
My apologies, the link was in my previous post, from here you should see how to disable the computer backup feature.
  • Laurie Solle's avatar
    Laurie Solle
    Explorer | Level 4
    5 years ago

    Thank you for sending the instructions.

    However, I am still stuck.

    When I open my Dropbox via the icon in my dock, it seems I get the "online" version, and not the app.

    I searched for the App on my computer through Finder, but it doesn't come up.

    So I tried to reinstall it.  I still cannot find the Dropbox App on my computer to follow the steps to disable the computer backup.

    • Laurie Solle's avatar
      Laurie Solle
      Explorer | Level 4
      5 years ago

      I see that my Dropbox App icon is grayed out on the top of my Mac.

      If I hover over it, it says, "Dropbox 125xxxxx (looks like an identifying number) and that it is uploading over 7K files and is out of space.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        If you click that gray icon in the menu bar, do you get the option to view the preferences to then disable the computer backup?

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