We’re Still Here to Help (Even Over the Holidays!) - find out more here.
The System Data on my macOS computer shows 7.9TB used when it's not
Dropbox Plan Business Standard Device MacBook Pro 14" Nov 2024 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I bought this Macbook in August 2025. I spec'ed it with 8TB SSD because I travel a lot and often don't have reliable internet access. System Storage looks like this: Note two things: 1) Mac Documents are 3.33TB 2) System Data is 3.96TB But now look at the screen print belowFinder shows a) Dropbox Personal of 911GB, OtRExp Dropbox [company] of 1,590GB, and Movies 832 GB = total of approx 3.33TB which is exactly what's shown in System Storage/Mac Documents = 3.33TB. Also note that System is a 23.78GB, a bit high, but nothing unusual. So far so good. b) But then, back to the first screen print above, on top of that, the System Storage/System Data figure is 3.96TB as shown above. The result being that out of the 8TB my Mac has 7.81TB are used up. There is, it seems, some double counting going on in the Mac OS. I've spent countless hours with Apple so-called "senior" advisors with no resolution at all except for to tell me "Reinstall Dropbox". Sure, I can do this, but a clean re-install means several days of syncing all my Dropbox (Personal and company) data back to my laptop. More than happy to do this if someone here can tell me: yep, that's going solve your problem. Very grateful to anyone who can shed led on how to solve this problem. At the moment, I feel like having wasted a huge amount of money on SSD of which 1/2 is "missing". Cheers,
My Dropbox app keeps indexing files and I'm running out of hard drive space
I was running out of room on my MacBook Air (2 TB, Sonoma 14.7.8) and was told to make all Dropbox folders Online only to free up storage. It started indexing and freed up almost 1 TB so I was happy for a few minutes. Then it kept indexing and a few days later I was out of memory again. This has been going on for 6 weeks! ChaptGPT calls this a "rehydration" DropbBox Death loop. Chat said to mark the whole DropBox master folder as Online Only, then stop and restart DropbBox ap. Did not solve the problem. Possible clue: My main computer (MacBook Pro (4 TB, Sonoma 14.6.1) is doing fine except the Finder now shows that there is a 20 GB "Conflicted" copy of my DropBox files. Can anyone help me?How can I free up hard drive space without deleting files from my account?
Apologies, I'm sure this has been discussed, I just don't know what search terms to use to find it. I have two computers that access my Dropbox. Both store the files on the local drive but the laptop's drive is so full, I can't update Windows. It doesn't need to store them locally and can access them online. How do I remove all the local Dropbox files from that machine without removing them from the cloud storage? Could you tell me what search to use or point me in the right direction to learn this?
Not enough storage and missing files after accidentally setting up Dropbox Backup
Hello! I have a client that didn't realize he must've clicked for Dropbox to backup his files, despite having a free account with only 2 GB. Well he got a new computer, and his old drive was cloned to the new computer. Even with Dropbox signed in, the files aren't actually in Dropbox, despite opening programs on the old computer and the path showing something such as: "C:\Users\Owner\Dropbox\My PC (Owner-PC)\Desktop\Clients" The files are accessible on the old computer, despite not showing in dropbox or on dropbox website, so where would I find them since there wasnt space to actually put them in dropbox?How can I make sure that my Dropbox files aren't using my hard drive space?
Question or Issue I've been a DropBox user for a long time, but I suspect I am using it incorrectly. When I load a file to DropBox, I think it is simultaneously storing the same file on my hard drive. Now the space on my hard drive is mostly used up. How can I tell if the same files are being stored simultaneously on my hard drive and on DropBox and how to fix this problem so files I store on DropBox are only stored on DropBox and not my hard drive?
How can I make my files in my Dropbox folder online-only?
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files on the Acer so they are available only in the cloud and are not stored on my hardrive. How can I do that? And question number two is there a way to do for all Dropbox files and not have to do them one at a time. Thank you.
Will I be able to use more than 600 GB of storage?
macOS Tahoe 26.0.1 Question:— My account has 2.01 TB of storage - can I expect to be able to use more than 600 GB of storage? Two years ago I ran into a problem when trying to store more than 600 GB and was advised by a member of the Dropbox Help Team to keep within that limit for an optimum performance. I am now planning to transfer my current Dropbox folder containing less than 600 GB to a new Seagate Ultra Touch HDD. and run Dropbox from there on my new iMac. As my account has 2.01 TB of storage is there any reason why I should not be able to exceed the 600 GB limit I have been adhering to? I want to be able to get the full benefit of my 2.01 TB account but am concerned that if I try I will encounter the same problem I had two years ago - i.e. Dropbox updating interminably. Please advise, Norman FellowsHow can I view my available space on the desktop app?
On my tool bar on my iMac I used to click on the DB icon & then my initial and it would show me "4.2 gb available out of 10". (for example). Now (recently) it just shows "Your account has 10 GB storage" but does NOT show how much I am using. Is there a way to get that information back so I might easily check the available storage (or the used storage and I can do the math?!) Thanks...
I only have 750GB synced on my 1TB external drive, but it keeps getting full.
I bought a Mac Mini earlier this year and as most Mac Mini owners, the internal drive is too small. So I added a 1TB SSD to a Acasis case (the mini Mac Pro lookalike-case) and followed all the instructions on how to move the Dropbox folder to the external drive. Since then it's been a nightmare. My Dropbox account has about 1,5 TB in it so I don't sync everything but my music folder has to be synced since I'm a DJ. So I have maybe 750GB on the 1TB drive. But after a week Dropbox stopped working and syncing. And the SSD was full. Very weird. Restarts and re-installation of the Dropbox app didn't help. I had to remove files from the drive and then it started indexing, registering and syncing again. But I had to, again, select which folders not to have 'offline'. It worked for a week or two, then the same problem. Again. Exactly the same. Solved it the same way. Worked for a couple of weeks. It's getting a bit tired. It looks like the only way to solve this would be to get a bigger SSD, at least 2TB.All of my files/folders are online-only, but they still take up space from my hard drive.
Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders and files are Online Only. The blue icon next to each confirms this. Yet it continuously fills the hard drive. Dropbox tech support completely useless....even after working with them several hours.
