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Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder
Application Affected Synching files Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Windows Desktop Question or Issue Had a funny problem with the Windows Explorer status icons not all being corrected, and saw a recommended to "simply" sign out of Dropbox and sign back in. Simple enough. Which I did. I then got a pop up asking me (telling me really) to rename my Dropbox folder. I said OK, and I now have a Dropbox and Dropbox (old) in the User directory. All of my files are in (old). None are in new. Every link on my PC to my old files is now of course broken. I paused syncing because I am worried Dropbox is going to try and create an entirely new copy of all of my files in the new Dropbox folder. Does anyone know what it going on here? And how to put things back to they way they were before? Why on earth would a logout/login totally reorganize all of my files??? I'm kind of dead in the water right now so any help would be greatly appreciated. Dropbox support seems to be non-existent.
Stable Build 238.4.6305
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer (ARM64) Windows(Windows 7, 8, 8.1) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise installers are not supported. macOS (macOS 11 or later) Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Enterprise Installer (Intel) Enterprise Installer (Apple Silicon) macOS (macOS 10.13, 10.14, 10.15) Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Enterprise installers are not supported. Linux x86_64 Offline Installer Auto-updates: In progress
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop Operating System/Browser (if using the web) Windows 11
I changed my e-mail address and now the Dropbox desktop app doesn't sync anymore
Device Macbook Pro, Apple M1 Pro, 16GB Operating System/Browser (if using the web) macOS Sequoia 15.7.3 (24G419) Dropbox App Version (if using the app) Syncing Status Question or Issue I remember getting a message saying that it cannot store the file. It asked me to check the internet connection, but that worked fine.
Dropbox syncing online-only files when a third-party app tries to access a synced folder on Windows
Operating System/Browser (if using the web) (Windows 11 and Windows 10) Dropbox App Version (if using the app) (238.4.6075) Question or Issue This problem has bothered me for a while, I don't remember since when, but currently whenever I tried to save something into a Dropbox synced folder (such as a Powerpoint file or Word document) on Windows, the dropbox would start to sync all the supposedly online-only files within the folder and the syncing is really really slow. Most importantly, the syncing process would freeze the entire Save-As dialog and nothing can be done before the syncing is finished. This is not just limited to MS Office, but also other apps as well. Directly access the folder through Windows Explorer is OK. I am not sure if this is an Windows issue or a Dropbox issue. I suspect accessing the folder through an app other then Windows-Explorer would trigger Dropbox to believe you are trying to access all the files in that folder. I have updated Dropbox app to the newest version as suggested by support. And it happens on both of my desktop PC and laptop PC. Also I'd like to point out that I am accessing Dropbox through a proxy, which may explain the slow-syncing issue. Does anyone have similar experiences?
Document Load Error
Is anyone else having trouble opening documents in Paper? I just wanted to review a couple to determine if I was scrapping the associated projects or saving them, but the site keeps giving me errors when I try to open them. :/ I know the general... everything around Paper has been declining over the last couple years, but this is a new one for me. The error states: "How embarrassing… We experienced an error trying to load the current page." I've already emailed support, but curious how widespread it is and if it's just one more sign to abandon ship.I have two Dropbox folders on my computer - how can I fix this?
Application Affected Dropbox Folders on Desktop Device Desktop Operating System/Browser (if using the web) Windows 11 Question or Issue i tried to open dropbox from the programs below and it offerd me to put the dropbox folder on another location on my computer and i by mistake now i have 2 dropbox folders on my desktop, i want to take one out but i am worried that if i will delete one it will sync with the cloud and folders and files will be deleted, can you help please? TnxDropbox app using a lot of memory in Linux Kubuntu 25.10
Hi everyone. I have a Dropbox Plus plan with 2 TB of storage. My system setup is the following: AMD Ryzen 9 CPU 2 × NVMe SSDs (2 TB each), one dedicated exclusively to the Dropbox folder 32 GB DDR5 RAM (2 × 16 GB @ 6000 MHz) Swap memory initially set to 16 GB (tested up to 128 GB) The total amount of files stored locally is approximately 500 GB. Recently, I encountered the following issue: After making a minor change to the file structure (moving a folder of approximately 50 MB to a different path), the Dropbox daemon unexpectedly started a full re-indexing of all files. Within a few minutes, the Dropbox client crashes. During this process, both RAM and swap memory are fully exhausted. I attempted multiple mitigations, including increasing swap memory up to 128 GB and reducing the synced dataset to approximately 200 GB, but the result is always the same: after several minutes, the Dropbox client crashes and syncing cannot complete. This behavior makes it impossible to keep my files synchronized, despite having more than adequate hardware resources. Is this a known limitation or issue with the Linux Dropbox client, and is there any recommended solution or workaround to prevent full re-indexing and client crashes in this scenario? Thank you in advance for your assistance. Kind regards,
How to use more than one Dropbox account on a single computer?
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
