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Every time I open my Dropbox folder the tray window pops open
Question or Issue I am using an HP laptop running windows 11 with the Dropbox app downloaded Recently, every time I open Dropbox, a box with my history pops up - SEE BELOW This is REALLY annoying, as I can't access my folders list which is hidden behind it. I have to keep tapping things until it disappears! How do I stop it appearing please?
My Dropbox app (on macOS Tahoe 26.3) has been stuck indexing for a few days.
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol (just a white cloud)
Dropbox icon not showing, although set to show
Application Affected Dropbox Desktop Device Thinkpad E15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 241.4.4853 Question or Issue I am running the latest version of Dropbox Desktop on Windows 11 (25H2 version, build 26200.7840). I set the system tray manager to show the Dropbox icon, and everything worked as expected. With the most recent Windows update to 25H2, the icon no longer shows, although the program is running and can be accessed by clicking the "expand hidden icon" buttons. You can see from the screenshot below that the Dropbox is set to display in the Windows -> Settings -> Taskbar -> Other System Tray Icons menu, yet is not shown in the (circled) home icon area, although it can be accessed by expanding hidden icons. Doing the obvious things have not helped (shutting down Dropbox and restarting it, rebooting, turning off the "Show Dropbox on System Tray" option, rebooting, then turning the option back on). Anything I can do short of uninstalling the entire desktop program, rebooting, and then reinstalling it from scratch?
How do I resolve a selective sync conflict after reinstalling the Dropbox app on macOS?
Device MacBook Air Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Due to a failed macOS update I had to reinstall macOS and recover my data from a Time Machine backup. However, the system reported that my Dropbox app was corrupted, so I deleted it and installed a new copy from the Dropbox website. I set it to online only. All seemed to be well. Today, I find that all my Dropbox folders are showing as having selective sync conflicts. This is both on my MacBook and in the web version of Dropbox. I don't know how this happened when none of them should have been on the MacBook to create a sync error in the first place. Having looked at other posts, I know that Dropbox can't do anything about this and expects me to go through thousnds of files manually to check them. What I don't understand is what I am then supposed to do, because the instructions from DropBox staff/moderators are not clear to me. My question is which folders I am supposed to keep and which to delete. Do I just keep the online folders? If I delete the ones on my MacBook, won't it just create a new sync conflict? Will the sync conflict warning go away if I consolidate everything online? As I pay good money for this service and it is vital for my work, I hope you can give me a clear set of instructions in plan English, because this 'feature' is now going to cost me hours of labour whrn I haven't done anything wrong.
My Dropbox app on Windows is stuck indexing for 2-3 days now.
Hello, I am facing an issue with my Dropbox desktop app on Windows where it has been stuck on indexing for the past 2–3 days and no files are syncing. The Dropbox web version is working normally and uploads, transfers, and syncing through the browser are fine. The problem is only in the desktop app, which also does not show indexing progress or remaining files. I have restarted my laptop, uninstalled and reinstalled the app multiple times, cleared the cache, changed the Dropbox folder location, and checked antivirus and security settings, but the issue still continues. Any help or suggestions would be appreciated.Dropbox folder right-click options disappeared on macOS Tahoe
Hi there, I've read before that dropbox and macs are not working as seamlessly as they used but all the posts are years old so I wanted to check if that is still a problem or we have a work around it? My major frustration is that the dropbox right click menu is all gone. So there is no way to copy links, share, etc.. from the finder window. I literally have to go to the web browser for that. This has become a daily struggle and I would like to know what the deal between dropbox and mac is, specially because it used to work before. Unfortunatelly, this issue migh push me into another cloud system if it's not fixable. Thank you.How do I get rid of Dropbox showing in multiple places in Windows Explorer?
Device Dell Alienware 17 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Plus Question or Issue How do I get rid of Dropbox showing in multiple places in Windows Explorer? See screenshots. Dropbox functions fine it just appears in multiple places for some reason. This has actually been going on for a year or so but now there's four of them. How many am I really supposed to have? They all go to the same place but ...yea, this isn't right - is it? This feels like an obvious problem that should be addressed (like the various sync problems) but it doesn't seem like there have been many updates at all to the desktop app in quite some time.My Mac desktop app shows sync issues due to permissions, but all settings are correct.
Device (Mac Sudio Operating System/Browser (if using the web) Mac OS 26.2 Tahoe Dropbox App Version (if using the app) 241.4.4853 Syncing Status (Upto date) Question or Issue I am getting sync issues for several files (see message) asking for "permissions," which all permissions in system settings are already given, so I am not sure what they are asking for or how to give it to them.
The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/sander' appdata: '/Users/sander/.dropbox/instance3' real_path='/Users/sander/.dropbox/instance3' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 dropbox_path: '/Volumes/Data/.CloudStorage/Data/Dropbox' real_path='/Volumes/Data/.CloudStorage/Data/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T' real_path='/private/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "desktop/dropbox/fs_api/lifecycle.py", line 238, in client File "desktop/dropbox/fs_api/lifecycle.py", line 297, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 54, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied" The above exception was the direct cause of the following exception: Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 1106, in wrapper File "desktop/dropbox/client/main.py", line 8849, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 338, in _wrapped File "desktop/dropbox/client/main.py", line 8130, in _init_components_for_account File "desktop/dropbox/client/main.py", line 8038, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 330, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 260, in __init__ File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__ File "desktop/dropbox/fs_api/lifecycle.py", line 267, in client dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"
