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I created 2.4M files over the limit on the desktop app and now it's stuck syncing.
Application Affected Dropbox Device Dell OptiPlex 980 Operating System/Browser (if using the web) Ubuntu Linux Dropbox App Version (if using the app) v237.4.5655 Question or Issue I created 2.4M CSV files for a client, and the Dropbox app starting to upload these files. After almost 48 hours of this, I discovered that this was way too many files. My remediation was to exclude the top-levl directory from syncing. I made that change ten hours ago, but the app is still grinding away, doing something. I tried exporting the logs to find out what it might be doing, but the logs just show up as binary data -- I don't know how to read them. How can I sort this out?
I'm getting an "Attempted to zip too many files" error when trying to restore a backup.
Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version/Browser Version (Chrome 124, Safari 17 etc.) Question or Issue While trying to restore, or in Dropbox's parlance, "Download" an existing backup of a laptop being replaced by a new laptop, I received the error message shown in the title. No further explanation given. I searched for the error in the Help Files and found... NOTHING! I searched here in the Community and found a thread right away from two years ago that described receiving the same error message. One reply was marked as a solution, and although it may have helped with the OP, pointing him to a Help File article on backups, it did not help me decipher the error message or how to work around it. In fact, the article stated that after signing in to Dropbox on the new computer and downloading and installing the app, that I should have been prompted to automatically restore the backup from the original laptop. That did not happen. I can't even imaging how it could happen since the software wouldn't know which device that had been backed up the new device was replacing. This was very discouraging to me in that not only finding out other people had experienced the same issue, but it wasn't acknowledged in Dropbox's Help Files, and replies had been turned off in the thread, despite the lack of a real solution. My fear is that, despite its hefty fees for services, Dropbox backup and restore may not be really ready for prime time. It's pretty obvious that restoring to a downloaded zip file is not a true restore and involves a lot of extra work by the user, even assuming the backed up data is intact. My guess is that Dropbox doesn't have a true restore function, and that also, it has a limitation on the number of files that can even be downloaded in a zip file. Anyone else experienced this error message and actually found a solution?
'Last Modified' column not showing date & time
When using Dropbox on a desktop, the "Last Modified" column now displays messages such as "10 minutes ago," "22 hours ago," and "last month." I found having it show the actual dates and times to be more useful. Is there a way to change the format of the column back to the way it was?
Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no “Make available offline”, no “Online-only”, no Dropbox submenu). Tried: enabling Dropbox File Provider in Login Items & Extensions, granting Full Disk Access, relaunching Finder/rebooting, and full uninstall + reinstall from Dropbox .dmg. Still missing. I even contacted Dropbox Support and they haven't given me any solutions yet. Has anyone found a fix or workaround to restore the Finder context menu actions? Thanks!
The desktop app isn't booting up automatically on Mac OS, and there's two Dropbox folders
i have three mac computers running same software and configurations - all on latest tahoe - all have dropbox on them and until recently all logged dropbox in automatically on restart (nothing accessibility and privacy have correct settings and disk access) - i also have dropbox files on the computers and not just iCloud - multiple times have uninstalled and reinstalled dropbox to try and fix - recently i found the advanced reinstall pages on dropbox with some terminal instructions - when i went to reinstall there was for first time toggle to opt out of File Provider which i did not click - now i have two dropbox file folders - one under user name (with the complete files on computer hard drive as should be) and now one under user name/library/cloudstorage/ - trouble is when i now click on dropbox in finder that has the files but all showing in cloud only - the other one is there but in a different place in finder - worried now about files on hard drive no longer syncing correctly - and the worst is the dropbox app with still not load at startup - could really use some help and advice
Can we disable the Dropbox menu bar icon on macOS?
Is there any way at all to just get rid of the menubar icon? I keep getting red notification dots about things I don't care about at all, despite all notifications being disabled. Today it just needed to advertise a feature to me. With a red badge that looks like an error. No. Do not do this. Older threads I've found indicate that i can "simply" quit the app (which will "simply" make it stop working altogether). While I spend time trying to get support on the red dot issue, is there ANY way to just get rid of the icon altogether? I have zero use for it, it is 100% annoyance. And of course now I remember this is why I stopped using Dropbox, but surely this is not still the case?? Any help/workarounds/etc appreciated. Thanks.Files won't save
Twice in the last 7 weeks I've been completely unable to save a document. I've tried renaming it, and it won't rename-- it just stays as the original name. No error message. The system "blinks" and reverts back to the original name each time I go to "save as" and try to update the file name. The side box pops up each time: "Meet the dropbox badge" as if I've opened a new file. The document continues to say it was last updated 3 months ago when I just did 30 minutes of work on it this morning and tried to save it repeatedly. I can save my Word doc as a pdf-- that's the only saving I can do. But, that means I can't open it up and continue to work on it later this afternoon. I primarily use the desktop app. However, the file is not saving online, either. It is not the same file that had this same problem in early March, making me worry that I could lose work on any file at any time. There was no warning that something was wrong with the file when I started working on it. I'm afraid to close the document now for fear of losing my work. What can I do?? This is a Windows 11 computer. No other issues have occurred with it. Last time, Dropbox said this happened because the system had a recent update. However, that is not the case this time!
