Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
'Desktop' can't be opened because the original item can't be found.
I have a Mac. I went to use Dropbox to upload some files. I got a message saying I needed to update.
I followed all the prompts that popped up and ended up with Dropbox copying or moving my deskt...
It sounds like you have enabled the computer backup feature.
Could you try disabling it using these steps, which will then give you an option to move the file back to their default location.
I see that my Dropbox App icon is grayed out on the top of my Mac.
If I hover over it, it says, "Dropbox 125xxxxx (looks like an identifying number) and that it is uploading over 7K files and is out of space.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIf you click that gray icon in the menu bar, do you get the option to view the preferences to then disable the computer backup?
Yes, I can get Preferences!
I was able to follow your directions...hopefully, all is good...I have to go to work and can't test it out.
Thank you SO MUCH for your patience with my lack of knowledge and struggles! I appreciate you!
- JayNo worries, Laurie Solle, let me know how it goes when you test it out!
When I tried to open my Desktop, everything worked the way I would expect it to! I'm so relieved! My problem wasn't a big problem in the real world of Dropbox, but it was to me since I couldn't figure it out by myself.
Again, MANY THANKS for taking the time to help me through it.
- JayI'm happy to hear that it's working now. If you need any further assistance in the future, please, feel free to let me know.
Enjoy the remainder of your week! Im having the SAME issues but when I go to preferences and l click manage backups a box pops up but it's all white. (like it hasn't fully loaded?)
IM so stressed- My drop box holds ALL my client files.- Nancy
Hi Ameelcurtis, thanks for posting here.
First off, I’d like you to send me a screenshot of what you see exactly, after clicking on the “Manage backups” option.
Have you also visited this page on your web account? If you wish, you can also send me a screenshot of what you see there, as well.
Let me know.
Hi, Wonder if you can help please. Nasty loss of apps and documents yesterday. Happily dropbox kept the files for me to restore but will not let me download/install the deleted Dropbox app to my iMac and MacBook
“Dropbox” can’t be opened because the original item can’t be found.
Any help hugely appreciated
Barry
