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Forum Discussion

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
5 years ago
Solved

'Desktop' can't be opened because the original item can't be found.

I have a Mac.  I went to use Dropbox to upload some files.  I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my deskt...
desktop
Quota
Storage space
sync
  • Jay's avatar
    Jay
    5 years ago

    It sounds like you have enabled the computer backup feature. 

    Could you try disabling it using these steps, which will then give you an option to move the file back to their default location.

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
5 years ago

Yes, I can get Preferences!

I was able to follow your directions...hopefully, all is good...I have to go to work and can't test it out.

Thank you SO MUCH for your patience with my lack of knowledge and struggles!  I appreciate you!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
No worries, Laurie Solle, let me know how it goes when you test it out!
  • Laurie Solle's avatar
    Laurie Solle
    Explorer | Level 4
    5 years ago

    When I tried to open my Desktop, everything worked the way I would expect it to! I'm so relieved! My problem wasn't a big problem in the real world of Dropbox, but it was to me since I couldn't figure it out by myself.

    Again, MANY THANKS for taking the time to help me through it.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    I'm happy to hear that it's working now. If you need any further assistance in the future, please, feel free to let me know.

    Enjoy the remainder of your week!
  • Ameelcurtis's avatar
    Ameelcurtis
    New member | Level 2
    4 years ago

    Im having the SAME issues but when I go to preferences and  l click manage backups a box pops up but it's all white. (like it hasn't fully loaded?)
    IM so stressed- My drop box holds ALL my client files. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Ameelcurtis, thanks for posting here. 

     

    First off, I’d like you to send me a screenshot of what you see exactly, after clicking on the “Manage backups” option. 

     

    Have you also visited this page on your web account? If you wish, you can also send me a screenshot of what you see there, as well.

     

    Let me know.

  • Pimlico's avatar
    Pimlico
    Explorer | Level 3
    4 years ago

    Hi, Wonder if you can help please. Nasty loss of apps and documents yesterday. Happily dropbox kept the files for me to restore but will not let me download/install the deleted Dropbox app to my iMac and MacBook

    “Dropbox” can’t be opened because the original item can’t be found.

     

    Any help hugely appreciated

    Barry

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