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Nate_Fzt's avatar
Nate_Fzt
Explorer | Level 4
3 years ago
Solved

Dropbox full after deleting files and back up

Hi, My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...
Storage space
  • Walter's avatar
    Walter
    3 years ago

    Could you try clicking on deleted backups and permanently delete any files or folders that might come up Nate_Fzt ?

     

    This should help get your space back. 

anonymous's avatar
anonymous
3 years ago
I have no shared folders and all backups were deleted. Account storage space has not changed.

I need to know what your screens show.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage? 

  • anonymous's avatar
    anonymous
    3 years ago
    My screen shows 2.4 GB of 3.4 GB. I am no where near that capacity. Do you have access to verify what your screens show?
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online? 

      • anonymous's avatar
        anonymous
        3 years ago

        No.  I should not have to go 12 rounds documentating this issue with screen shots.  I simply asked if Dropbox can verify what screen is displayed on their side. With only the 'community' and a 'chat bot' as options to resolved this, it sheds light on the level of frustration if the issue was more severe - i.e. a breach. I'm in the process of deleting my account.   Thanks for the effort. 

         

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