Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Nate_Fzt's avatar
Nate_Fzt
Explorer | Level 4
3 years ago
Solved

Dropbox full after deleting files and back up

Hi, My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...
Storage space
  • Walter's avatar
    Walter
    3 years ago

    Could you try clicking on deleted backups and permanently delete any files or folders that might come up Nate_Fzt ?

     

    This should help get your space back. 

Jo schwartz's avatar
Jo schwartz
New member | Level 2
3 years ago

I havé à similar problem. But have not tried to delete deleted files 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jo schwartz, welcome to our Community!

 

Can you check your plan page here, with all the breakdown of what's taking up space in your account, and let me know more?

 

Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

 

Let me know if you need anything else!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!