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Mindy5's avatar
Mindy5
New member | Level 2
2 months ago
Solved

My account seems to be inaccessible since it got too full.

I would like to know, why account was locked. After my storage allegedly got too full. I thought extortion was against the law. Forcing individuals to pay for a plan or they loss all their pictures o...
account access
Storage space
  • Neal's avatar
    Neal
    2 months ago

    Hi Mindy5​,

    I just wanted to pop in here and clear up a couple of things:

    • Customers can always download their data no matter what.
    • The only exception is that Dropbox does not keep the data indefinitely if your storage is over quota.

    If you can't access your account full stop, then I suspect that this is a completely separate issue from over quota data. I'd suggest continuing to troubleshoot this issue with Nancy​ and Megan​ and hopefully this will be solved soon.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Mindy5​,

I just wanted to pop in here and clear up a couple of things:

  • Customers can always download their data no matter what.
  • The only exception is that Dropbox does not keep the data indefinitely if your storage is over quota.

If you can't access your account full stop, then I suspect that this is a completely separate issue from over quota data. I'd suggest continuing to troubleshoot this issue with Nancy​ and Megan​ and hopefully this will be solved soon.

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