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silviaechevesa's avatar
silviaechevesa
New member | Level 2
3 years ago

Re: Incorrect dropbox space usage on windows

I have a basic (free) account.

I used to have almost 8GB of data in my account without any issue, but about two weeks ago Dropbox said my space was almost full and I should liberate some space, which I did. But then it said my plan is only 2GB and it was already full.

I guess they changed the space without notifying... anyway, I have deleted many many many items and the Dropbox folder in my PC says it has only 1.26 GB, however dropbox insists it is still Full, and my files are not syncing. It is like they are not updated on the storage use..

 

How can I solve this?

I recently uninstalled dropbox from the other two devices to see if this helps, but nothing is working until now

 

Best regards,

 

 

1 Reply

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi silviaechevesa, let's jump right into this!

     

    Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

     

    Let me know if you need anything else! 

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