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Jknight's avatar
Jknight
New member | Level 2
11 days ago

Referral shows as ineligible. What can I do?

Hi

I have referred few friends to dropbox, but none of them are eligible.

Please help to solve this.

Thank you

 

3 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 days ago
    Jknight wrote:

    I have referred few friends to dropbox, but none of them are eligible.

    Have they installed the Dropbox application on a unique computer? That would be one that has never had Dropbox installed before. Mobile devices don't count. They also need to verify their email address. Refer to this article for more information.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 days ago

    Hey there, Jknight, let's see what we can find about this!

    Just to add to what Rich already suggested, did they create a brand new Dropbox account?

    You can also check this section of Help Center for more info and this FAQ right here.

    Let me know, and we can take it from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Hey Jknight! Were you able to resolve this in the end?

    Let me know, if you need further assistance.

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