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Maharshi's avatar
Maharshi
New member | Level 2
1 month ago

Why did I receive an email that my files will be deleted?

Dropbox Advanced Plan (Unlimited) Question or Issue Hello Dropbox Community and Support Team, I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide ...
Storage space
Emma's avatar
Emma
Icon for Community Manager rankCommunity Manager
1 month ago

Hi Maharshi​, thanks for joining our community forum.

Let me start by saying that I completely understand your concern, and hopefully I can provide some info to clarify the situation.

The information that you were previously provided was accurate at that time. However, our policies may change from time to time, and when that happens we provide notice to our customers to ensure they are aware of any changes that may impact them with ample time to take action.

In this case, Dropbox subsequently began enforcing quota limits for our free tier (Dropbox Basic). For Basic users, files may be deleted until they are under quota. You can find out what will happen to your files if you exceed your available storage space here.

I hope that helps. Let me know if you have any additional questions.

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