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Forum Discussion
Why did I receive an email that my files will be deleted?
Dropbox Advanced Plan (Unlimited)
Question or Issue
Hello Dropbox Community and Support Team,
I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide ...
Hi Emma, I understand that the policies change with time but Dropbox as a company should also consider & think of the options for their customers. I was committed that my data will never be deleted as long as my account remains active irrespective of what plan I'm on. I did check with the customer support when Dropbox discontinued Unlimited (Advanced) plan. That time also I was told that my data will remain safe. Now suddenly, In November I'm notified that my data will be deleted within 60 days (by Jan 30 2026). How am I supposed to download 50TB of data within that tie frame? I even started deleting some files but then there's still 48TB of data that's there. 2 months of notice isn't good enough for someone to download large amount of data.
The other major issue is that I'm not even able to download my data/files because the Dropbox desktop app won't sync my files since it's over limit. Downloading via browser fails multiple times as it's not stable and zipping files isn't great for larger files. Please tell me a solution and fastest'/safest way to download my files to get under the storage limit?
I was hoping to sync the Important folders to my desktop and once that's copied to my external harddrive/storage I'll delete the files on cloud one by one. Please help me with a solution here?
Mark
Super User II
Super User IIHi Maharshi
I dont work for Dropbox so cannot comment on conversations, however the only people who can help with this are Dropbox support as its those who will be initiating and following up on this policy and implementing it, not the community facing team.
Another solution would be to look at something like https://movebot.io/en/platforms which will move the data directly to another cloud solution for you without the need to download.
