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keebler's avatar
keebler
New member | Level 2
2 years ago
Solved

Zero files but account full

how is this possible?

dropbox failed yet again

i have 0 files using 0 space - so how in the *heck* is my account running out of space?

sounds like a scam to me

Storage space
  • Rich's avatar
    Rich
    2 years ago

    That page in your last screenshot is the one to focus on. If that says you have no data in your account, then you're fine. You can ignore any email you're receiving that says otherwise.

10 Replies

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  • keebler's avatar
    keebler
    New member | Level 2
    2 years ago

    no. I have nothing in there...

    even when i look at my "plan" it shows 0 files, 0 space used

  • keebler's avatar
    keebler
    New member | Level 2
    2 years ago

    there is a folder in there that i can not delete that is empty

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    That page in your last screenshot is the one to focus on. If that says you have no data in your account, then you're fine. You can ignore any email you're receiving that says otherwise.

  • keebler's avatar
    keebler
    New member | Level 2
    2 years ago

    does it not imply there is a problem with dropbox? suggesting that i am running out of space when i have used none of it?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    keebler wrote:

    does it not imply there is a problem with dropbox? suggesting that i am running out of space when i have used none of it?

    No, it doesnt 🙂

     

    Email errors happen with every company. As long as the image showing 0 used is OK you are fine.

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