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mattmireles's avatar
mattmireles
Explorer | Level 3
8 years ago
Solved

Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option ...
Mobile
Setting up the apps
Third Party Integrations
  • simtan's avatar
    simtan
    8 years ago

    Hi there,

     

    Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

     

    We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

     

    Let us know if that works!

     

Norah's avatar
Norah
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
Hi mattmireles, welcome to Dropbox Community!
 
Is there a pass-code on the Dropbox app? Can you confirm the version of it by going to the Settings of the app?
 
Thanks in advance for your reply!
mattmireles's avatar
mattmireles
Explorer | Level 3
8 years ago
Pass code is turned off
 
App version 92.32
  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
     
    Currently, this is not possible, however, I will make sure your comments are passed along to our development team, thanks for your feedback. 
     
    Have a great week ahead!
    • revvaloon's avatar
      revvaloon
      New member | Level 2
      8 years ago
      Hi, has this feature been implemented yet? I used to be able to attach dropbox files using the iOS mail app but ever since upgrading to the iPhone X, I can't seem to do it anymore.

      I don't think this is a new feature since it seemed to be working with previous iOS versions? I tried reinstalling the Dropbox app but that did not help.

      Thanks!
      • Scoobz101's avatar
        Scoobz101
        New member | Level 2
        8 years ago

        I agree with @Revvaloon.  This is not a new ask as I have an iPhone X and have always been able to attach dropbox files to apple mail until very recently.  It wasn't after an update (that I can recall) it just happened.  I've had the iPhone X since last year and up till a few weeks ago it stopped working

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