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Forum Discussion
Background activity iOS from the mobile app.
Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
My question is why Dropbox is doing this but no other Application is.I have several other cloud based file apps but none of them is showing such high background usage. Sure the battery usage is shown as low but nether the less the operating system is having to wake up to service the Dropbox activity so it must be using more battery than an app that has little or no background activity.
I concur with others - I don't think it is acceptable for Dropbox to use 10h in the background even if it only uses 1%.
It would be fine to do a check when I open Dropbox.app, Files.app or when I open the file picker in another app (and only when I choose a file, which is not very frequently) [or maybe once every 15 min or hour like Mail.app]
EDIT: I am on iPadOS 13.5.1
- Daphne
Dropbox Community Moderator
Thanks for all your updates here!
So that we can do some further investigation into this, please submit a ticket with our Support team with the options available to your plan from here.
If you have any trouble doing so, please let me know here and I can help out with this.
Once you've submitted a ticket with the team, let me know the ticket number (eg. #1234567) so that I can follow up with you there and pass along any info provided here.
Let me know if you have any questions!
- @daphne Ticket #11259837 submitted. Similar symptoms as everyone else in this thread. I’ve disabled Dropbox from Files app in the meantime to see if it resolves overnight background activity.
Uninstalled, reinstalled Dropbox. Made sure it was NOT enabled as a Files provider in the iOS Files app.
Ever since, minimal battery drain. I am now 99.9% sure of the cause, but I wish Dropbox would acknowledge this issue and work on it.
- Daphne
Thank you for your updates here and for everyone's patience!
I just have a small update to share with you, that the team are aware of this issue and our engineers are looking into this.
We don't currently have an ETA on a fix for this, however the suggested work around would be to disable Dropbox within the Files app to prevent battery usage on your device.
I'll be sure to keep you all updated here with any news that I receive on this, especially for those who might not have a ticket open with the Support team for this.
If you have any questions, please give me a nudge here and I'd be happy to help.
Hope you all have a great weekend ahead!
