Forum Discussion

mbowling's avatar
mbowling
Explorer | Level 4
8 years ago

Certain photos won’t show up in the upload photos menu when using the (+) button.

Using the iPhone app on a new iPhone 8. I’ll select a group of photos taken/downloaded in a day. Let’s say it’s 50 photos that day. It’ll upload the photos. Then once I go to delete them on my phone...
Mobile
Setting up the apps
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey mbowling, happy June & thanks for reaching out on the Dropbox Forum! 
 
Let me ask you some questions that will help me narrow down the possible causes, so as to reproduce with the behavior you & see the results I’m getting on my end. For starters, as I’m assuming that you’re running the latest version of the Dropbox application on your phone (98.2), can you also ensure you’ve installed all OS updates? Are you uploading your files manually, using the (+) button, or have you enabled the Camera Uploads feature? 
 
Also, as a point of reference, you may also keep in mind that your can monitor your content from your “Events” page here (eg. file additions/ deletions/ edits in shared folders in case you're uploading to a shared folder). From there, you can see whether your files were “Added” (& you can also sort according to “Date”). What do you see there? Also, can you re-create by any chance? 
 
Please keep me updated on the outcome here & I’ll make sure to check back with you as soon as possible. Thanks again & happy Friday! 
  • mbowling's avatar
    mbowling
    Explorer | Level 4
    8 years ago
    I just updated to the latest iOS and I checked to see if the Dropbox app is the latest version and I can confirm that it is.
    So I have 160 new photos in my camera roll today. When I go into the Dropbox app and hit upload photos “select all” it says there’s only 121 photos from today.
    I’m not 100% sure why some of the photos show up and some don’t.
    Not all of the photos I’m uploading were taken with my camera. Some were downloaded. If I find one that isn’t showing up in the upload photos menu in the drop box app I can usually re-download the same photo file and the duplicate file will show up.
    Downloaded photo files are downloaded from either Safari or Tumblr. If that helps.

    If you need more info let me know.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      I appreciate all these additional details & getting back in touch with me here mbowling, let me follow-up more closely below! 
       
      In truth, I’m curious as to whether your downloaded Photos reside on your Camera Roll once exported to your device. More specifically, if you choose to upload your pictures to Dropbox using the (+) button, you’ll have to choose where you’d like to upload from, which can be changed by tapping on the down arrow 🔽 on your top ribbon on your iPhone (as below). 
       
       
      Once you choose to upload your pictures, you’ll get a notification on how many files are queued to upload. What do you see there? Do you see 160 photos or 120? If you could send me a screenshot of what you're seeing, that would be very much appreciated, too. 
       
      Thanks in advance & I’ll be awaiting your next message! 
      • mbowling's avatar
        mbowling
        Explorer | Level 4
        8 years ago
        So while taking screenshots I discovered something interesting.
        In my Camera Roll, if I’m under the “Photos” category which organizes the photos by date. Not all of my photos I downloaded today are included. If I go under the “Album” category then “All Photos” it will show all of the photos I downloaded today.
        Drop box seems to only show the photos shown in the Album category organized by date. It may be that if the photo dosn’t have a creation date associated with it, it won’t show up in the camera rolls “Photos” section and therefore it also does not show up in the Dropbox photo “Upload” selection menu.

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