Forum Discussion

davidenigro's avatar
davidenigro
Explorer | Level 3
4 years ago

Disabling Dropbox Backup without access to the computer

I would like to disable a desktop backup but i don't have access to the pc and the pc isn't on the tab "Linked Device"
Dropbox Backup
davidenigro's avatar
davidenigro
Explorer | Level 3
4 years ago

Thank you

 

That is the strange thing. The PC has not been backing up for years and the Dropbox application has been uninstalled two years ago (i think, because the PC is broken) and also the PC does not appear in the list of devices, so I do not know how to do it. Dropbox doesn't let me delete the folder from the site dropbox.com

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey davidenigro, sorry to jump in here. Are you getting a specific error when trying to delete this backup? 

 

If so, we'd appreciate a screenshot so that we can have a visual too. 

  • davidenigro's avatar
    davidenigro
    Explorer | Level 3
    4 years ago

    Hi, these are the screenshots of the steps.

     

    1. In this section i choose "Elimina" (delete)

    2. After I choose "Non ho accesso" (no access) because if I choose "Continue" I am asked to download Dropbox but I'm in another computer (not mine).

    3. Afterwards I am asked to go to the "Security" tab and do "disconnect the device"

    4. But in the "Security" tab there isn't "HP-STUDIO" (my old computer)

    5. I also tried to do the same operation by placing myself on the computer "5CD61554TF" (which has my Dropbox installed), but didn't work. 

    • daniel mahn's avatar
      daniel mahn
      Explorer | Level 3
      4 years ago

      hi, sorry to jump in here but i have THE EXACT SAME PROBLEM. 

      did you managed to solve this?

      • davidenigro's avatar
        davidenigro
        Explorer | Level 3
        4 years ago

        Not yet, I'm waiting for a solution after my last post.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!