Forum Discussion

davidenigro's avatar
davidenigro
Explorer | Level 3
4 years ago

Disabling Dropbox Backup without access to the computer

I would like to disable a desktop backup but i don't have access to the pc and the pc isn't on the tab "Linked Device"
Dropbox Backup
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
davidenigro wrote:

... the Dropbox application has been uninstalled two years ago ... and also the PC does not appear in the list of devices

Then that computer is no longer linked to Dropbox so it can't be syncing and the backup feature can't be active.

 

Dropbox doesn't let me delete the folder from the site dropbox.com

Do you still have a backup listed on your Backups page?

richardhensen's avatar
richardhensen
New member | Level 2
4 years ago

You either need access to the PC so you can disable it within Preferences in the Dropbox app, or you need to remove the PC from your list of Linked Devices. There's no other way to disable a backup. Also, are you sure the PC is backing up to the account you're signed in to? The computer can't access the account (thus, backup wouldn't work) if it's not linked to the account and on the Linked Devices list.

  • davidenigro's avatar
    davidenigro
    Explorer | Level 3
    4 years ago

    I don't know how to explain it anymore. The PC no longer exists as a result no backup is made in fact the folders are empty. At the same time the PC is not present in the "Linked Devices" so if you do not do it I have no way to do it.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey guys, I hope you're doing well! 

       

      Can you try logging in a new ticket number, in order for us to have a closer look into this? You can do this by visiting this form. 

       

      If you're having issues with that, don't worry. Just reply back to me, and I'll do this on my end for you. Once you have your ticket number, don't forget to also send it to me here, so I can locate it on our system.

       

      Thanks a bunch!

      • daniel mahn's avatar
        daniel mahn
        Explorer | Level 3
        4 years ago

        hi Megan, thanks for the help.

        im sorry but could not find the link to open a ticket.

        can you help me with that?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!