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Rob12's avatar
Rob12
New member | Level 2
9 years ago
Solved

Dropbox app won't install

Hi, i've got issue with installation. I've been trying to install the Dropbox desktop app and I get to a certain point and it gets stuck on a window that says "waiting for Dropbox to installation v...
Setting up the apps
  • Deanso's avatar
    Deanso
    9 years ago

    I managed to fix it myself.  I deleted as many folders as I could from the dropbox program folder.  I also cleared up as much space on my C drive as I could.  The unistall then went smoothly and then so did the install.  Problem solved.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hey Rob12, welcome to our forum! 

Let’s check some things: 

  • what kind of computer do you have (Windows, Apple, Linux)? 
  • where did you download the Dropbox application from? 
    • try the full offline installer here (scroll down the page a bit)
  • when you’re installing our app, you should have an active internet connection
  • if you have any anti-virus or other security applications running, try disabling them temporarily while you install our app
  • can you access www.dropbox.com without issue? 
  • can you send me a screenshot of the error message you are receiving? 
Let me know when you get a chance. 
Thanks! 
Deanso's avatar
Deanso
Helpful | Level 6
9 years ago

Hi Sanchez,   I'm running Windows 10.  Yes, I can access dropbox.com with no problems via my browser.  See below for pictures.  Thanks for your help :-)  Kind Regards Dean

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