Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Rob12's avatar
Rob12
New member | Level 2
9 years ago
Solved

Dropbox app won't install

Hi, i've got issue with installation. I've been trying to install the Dropbox desktop app and I get to a certain point and it gets stuck on a window that says "waiting for Dropbox to installation v...
Setting up the apps
  • Deanso's avatar
    Deanso
    9 years ago

    I managed to fix it myself.  I deleted as many folders as I could from the dropbox program folder.  I also cleared up as much space on my C drive as I could.  The unistall then went smoothly and then so did the install.  Problem solved.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hey Deanso, 

Thanks for the screen pics. In this case, I will direct you to a solution by Jane. The solution will work for various versions of Windows, so I suggest you give it a try. 

Cheers :wink:
 
Deanso's avatar
Deanso
Helpful | Level 6
9 years ago

I managed to fix it myself.  I deleted as many folders as I could from the dropbox program folder.  I also cleared up as much space on my C drive as I could.  The unistall then went smoothly and then so did the install.  Problem solved.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
     
     
    Thanks both for your detailed replies & screenshots, much appreciated!
     
    Seems that you’ve been experiencing a different issue, so each case needs to be treated separately. I’ve made sure to accept Deanso’s last reply as a solution, so that other users check your replies in the future and find this easily. 
     
    • aleincerti Seems that the “odd setting” on your Windows pc is the culprit, as changing networks helped you run the application normally. Please keep this thread updated if you experience the same behavior again, so that we narrow down the causes. 
     
    •  Deanso Seems that your OS was preventing the uninstall, due to lack of space on your C:\ drive. I was glad to hear that this workaround fixed the issue for you though :upside_down:
       . For future reference, you could also check this resource on how to uninstall the application manually, which may be useful. 
     
    Please keep us updated here if further assistance is needed! 
     
    Warm regards, 
    JaneA
    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 years ago
       
      Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT
       
      Thank you!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions